Menu
Episource has perfected the Medical Records Retrieval process with a repeatable and scalable approach that has been proven to yield results. We combine data-driven insights with our own site-specific experience that optimizes workflows and builds out custom solutions for your specific requirements. Allow us to track down the records you need to provide the best care to your patients.
Access to multiple reference databases and proprietary data sets on more than one million providers enables us to clean and enrich clients’ chase with our own historical data.
Our record retrieval workflow management environment uses smart prioritization algorithms to intelligently direct 300+ call center agents to the right provider offices at the right time.
Episource can retrieve codes via remote EMR download, fax, secure email, onsite technician, traceable mail, and SFTP portal. We use a purpose-built scheduling and dispatch system to book and manage on-site retrieval visits.
Enjoy access to real-time project status and insights via the Episource Connect portal, which is available to clients’ users at no additional charge.
Drastically reduce workflow inefficiencies and common medical record retrieval problems
Increase record retrieval rates
Optimize risk adjustment programs, quality measurements, and HEDIS scores
Achieve accurate reimbursements
Provide high-quality care to members
Remove provider abrasion to maintain strong relationships with providers
average retrieval rate since 2017 across all lines of business
records retrieved annually
new and unique HCC codes were found per 1,000 charts reviewed for one client
Episource is my favorite vendor to work with, and that may not necessarily be results driven. The vendor is very easy to work with. Episource helps problem-solve. If we have an idea and ask them to help, they never say no. Episource is willing to partner with us and do things outside the box; that is very rare for a vendor.
They are very willing to work with us. [They’re] very open to new ideas and new ways of doing things.
“It was really mind boggling. We definitely wouldn’t have made that deadline without Episource’s assistance.
500 W. 190th Street, Suite #400 Gardena, CA, 90248 USA