Annual report highlighted Episource’s broad range of solutions, ability to exceed expectations
LOS ANGELES, April 7, 2023 — Episource, one of the largest services and technology companies for risk adjustment and quality, recently received noteworthy recognition across several key categories in the Risk Adjustment 2023 report published by KLAS Research.
Compiled from customer feedback for all major risk adjustment vendors, the report detailed Episource’s strengths in areas such as providing positive customer experiences, offering services with high functionality that are also easy to use, and smooth product delivery. The report also noted that customers have been impressed by the breadth of the end-to-end risk adjustment solutions that Episource provides.
This figure, adapted from the KLAS Research Report, highlights Episource as performing well-above the market average in customer experience pillars such as culture, loyalty, and value.
The report summarized customer feedback by noting that Episource exceeds customer expectations in areas such as chart retrieval rates and coding accuracy by partnering with customers on how to use Episource’s comprehensive solution.
“I have a great relationship with Episource,” one anonymous Episource customer noted in the report. “They take all of our demographic data and put it into the system. The system gives us our risk adjustment factor scores and tells us what our gaps are, how we can improve, and what we need to do. The system can also show us how we can increase our scores. With the vendor’s analytics, we get every piece of information on the patient that we need.”
KLAS Research is an independent healthcare research and insights company. Each year, the organization conducts extensive research to evaluate healthcare technology vendors based on customer feedback and satisfaction.
To learn more about Episource risk adjustment solutions, visit www.episource.com or request more information.
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About Episource
Episource is a leading provider of risk adjustment services, software, and solutions for health plans and medical groups. As an integrated platform, Episource empowers Commercial, Medicare, and Medicaid health plans with end-to-end risk adjustment solutions, including risk adjustment analytics, retrospective chart reviews, and encounter submissions.
Media Contact:
Erik Siwak
Episource
Erik.Siwak@episource.com